Episode 47
Customer Experience Optimisation
With Geordie Frost Customer Experience Director At Bang Digital
Being a director and running two ecommerce businesses himself, Geordie Frost has come to share his mastery of customer experience optimisation!
He provided gigantic chunks of optimisation goodies, so make sure to grab your notes and implement them on your ecommerce store!
Being a director and running two ecommerce businesses himself, Geordie Frost has come to share his mastery of customer experience optimisation!
00:00
Introduction
02:13
Geordie's Entrance to Digital Marketing
04:32
What is Customer Experience (CX)?
06:22
What is Optimisation?
09:09
Evaluating & Improving CX
14:21
Geordie's Ecommerce Experience
19:18
Biggest Lesson from Running Ecom
23:53
Geordie's Call to Action
25:47
Ending
