Episode 47

Customer Experience Optimisation

With Geordie Frost Customer Experience Director At Bang Digital

Chapters

00:00
Introduction
02:13
Geordie's Entrance to Digital Marketing
04:32
What is Customer Experience (CX)?
06:22
What is Optimisation?
09:09
Evaluating & Improving CX
14:21
Geordie's Ecommerce Experience
19:18
Biggest Lesson from Running Ecom
23:53
Geordie's Call to Action
25:47
Ending

Summary

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