Terms and Conditions
Abandoned Account: If you fail to pay your Usage Fees for more than 14 days, Keep Space may reclassify your Account as an “Abandoned Account” at its sole discretion. Additionally, any Account that remains unpaid for more than 30 days will automatically be categorised as an Abandoned Account.
Account Information: Within your User Account, you can store all data related to your personal and commercial information, such as your name, company details, and product information.
API Integration: A set of functions and procedures that enable the creation of applications accessing the features or data of an operating system, application, or other service.
Credit Card: A credit card that supports Visa, MasterCard, or Amex and can be used for both domestic and international transactions, including debit card functionality.
Charges: The rates, charges, fees, and surcharges agreed upon with Keep Space for our services, whether explicitly or implicitly. This includes any expenses required by law, regulation, order, authority, or any other entity related to market, harbour, dock, railway, airline, shipping line, roadway, customs, excise, or warehouse. It encompasses duties, excise, costs incurred for goods due to the Services, and any applicable taxes (including GST).
Consignments: A batch of goods destined for delivery, also referred to as an Order in our system.
Cut Off: A specific time when orders within a fulfilment centre’s time zone will not be processed on that business day, typically at 12 p.m. in that fulfilment centre’s timezone.
Dispute Period: Usage Fees (excluding carrier or third-party fees) charged against your User Account that are eligible for dispute with Keep Space within 14 days of the fee being charged.
Efforts: Keep Space’s efforts encompass labour involved in inbound and outbound processes, storage of goods, order fulfilment, order preparation, administration, and customer service management within our fulfilment centres.
Ecommerce Orders: User online orders that are added to the Keep Space Site, either through manual entry or API Integration.
Excluded Goods – Dangerous Goods and each of the following items: currency, cash and banknotes; negotiable instruments of any kind; gold, silver and other precious metals; jewellery; gemstones; wrought or unwrought metals; antiques; works of art; securities; drugs; weapons; living animals or plants; human tissue, organs, blood or blood products; refrigerated/perishable items; glass, china, household goods exceeding $500 in value per consignment unless certified professionally packed as required by us or as otherwise agreed in writing; personal effects; second-hand goods, used goods, cigarettes, tobacco and tobacco products; solar panels, any valuable documents; large sporting goods including but not limited to kayaks, surf skis, longboards (malibus), windsurfers or similar equipment exceeding 3 metres in length; Goods packaged in envelopes or despatched on a prepaid service (unless otherwise agreed in writing by Keep Space).
Force Majeure – Any circumstance or cause beyond our control, including but not limited to inclement weather, acts of God, industrial disputes, air traffic control, unserviceable aircraft, war, terrorist acts, nuclear explosions, floods, fires, embargoes, litigation, strikes, lockouts, riots, civil commotion, instructions from an airline captain, or acts of public authorities, governments or their agencies or political subdivisions thereof
Fragile Goods: Items made of glass, porcelain, enamel, or fibreglass, as well as any furniture, household, or personal effects labelled as fragile. This term excludes Semi-Fragile Goods.
Fulfilment Centre: Keep Space storage warehouse where User SKUs are stored, picked, packed, and shipped. This is where all Keep Space Efforts are organised.
GST: Goods and services tax, value-added tax, or similar taxes.
Inbound Order: An order shipment arriving at a Keep Space property.
Implied Terms – Terms, conditions and warranties that are implied by law into contracts for the supply of goods and services, including but not limited to those implied by the Competition and Consumer Act 2010 (Cth).
Keep Space – Keep Space Pty Ltd ACN 612 000 932
Marks: All trademarks, service marks, and logos included on the Site.
Outbound Order: An order shipment leaving or dispatching from one or multiple properties managed by Keep Space.
Policies: Keep Space’s standard practices for a given service area.
Site: The Keep Space Website.
Site Content: A limited, revocable, non-transferable, non-exclusive right to use Keep Space Content and Third Party Content such as but not limited to images, video, audio, copy and logos
SKU: Store Keeping Unit.
Terms of Service: The governing document of the terms of service by Keep Space Pty Ltd.
Web Service: Keep Space’s web-based portal, application integration, and data linking services through the Keep Space website.
Usage Fees – The fees for any Keep Space Service Efforts and any third-party fees (including, but not limited to carrier fees, shipping fees, rates of duty, international brokerage charges, freight charges, insurance premiums, storage rates, integrations, integration updates, user website reference checks, SKU updates, fixing incorrect freight details, recalls, recollections or any other charges given during your use of Keep Space Services) ordered through your User Account and any special or additional fees assessed against your Account as permitted in these Terms or the Policies.
User Account: Keep Space’s web-based portal where you can access information about your goods, data, and integrations.
1.1 Inbounds of Parcels and Pallets
Keep Space has established receiving requirements for inbound parcels and pallets at our warehouses. Failure to meet these requirements may result in additional fees, as outlined below. A standard receiving process includes:
1.1.1 Ensuring each inbound is added to the Keep Space Platform before arrival, providing details of all SKUs, quantities, and the carrier responsible for the order.
1.1.2 Providing identifiable SKU IDs and readable barcodes for each product landing, allowing for efficient scanning and documentation.
1.1.3 Ensuring that boxes and cartons are securely taped and sealed, and pallets are properly wrapped upon arrival at the warehouse inbound areas.
1.1.4 Attaching a completed packing list of the inbound order for sender confirmation.
1.1.5 Labelling boxes weighing over 22kg as “overweight” for the safety of our operational team.
1.1.6 Applying inbound order number stickers to boxes for system recording and readability.
1.2 Inbound of Containers
Keep Space has established receiving requirements for inbound containers at our warehouses. Failure to meet these requirements may result in additional fees. A standard receiving process includes:
1.2.1 Notifying and scheduling all container arrivals with our operations managers in the respective city of allocation.
1.2.2 Container shipping companies at the last stretch are coordinated with our operations team to ensure space availability and time of holding.
1.2.3 Limiting container holding time to no more than 3 days, requiring coordination with the operations team for arrival and removal.
1.3.1 Keep Space is not an importer of products or SKUs to the warehouses. Your organisation is responsible for preparing its own importation requirements for goods into Keep Space Fulfilment Centers.
1.3.2 If any fees, duties, or taxes apply to shipments, these fees will be invoiced to your account through the wallet feature and included in the weekly invoice runs within the Keep Space platform.
1.4 Inbound discrepancies
1.4.1 In cases where inbound orders arriving at Keep Space Fulfilment Centres are inaccurate, this information will be added to your order chat information for reference. Depending on the extent of additional work required for clarification and data improvement with your suppliers, inbound error administration fees may be charged.
1.4.2 Inbound orders should be generated on the platform for SKUs intended for distribution across our Fulfilment Centers. Inbound orders generated for returns will be cancelled by our operations and support team.
1.4.3 Incorrect sizing and weight information for SKUs in the system may incur an hourly rate for additional administration work to update the SKUs.
1.4.4 If a discrepancy is found in inventory counts compared to declared order totals within an inbound, Keep Space will take responsibility for declaring the count total of the landed goods. Photographs may be taken if necessary for discrepancies beyond 15% of differences in counts.
1.4.5 Users within your organisation are responsible for the accuracy of SKU attribute information. They should provide Keep Space with accurate, complete, and sufficient information for the SKUs placed on the platform.
2.1 Cubic Storage Management
2.1.1 Keep Space operates based on cubic measurements to calculate SKU volume, which is then multiplied by the quantity. This total volume is considered as the organisation’s storage usage, and it’s important to note that this storage usage is invoiced according to specific billing cycle timeframes.
2.1.2 Pallet and shelf spacing are not separately charged; charges apply based on cubic usage of the SKU itself.
2.1.3 Keep Space reserves the right to determine the storage locations for your SKUs as appropriate for operational processes.
2.1.4 Unfit, damaged, dangerous, illegal, below-standard, or special attention-requiring SKUs may be refused, disposed of, or returned to your organisation at your cost.
2.1.5 You will receive an email notification one month prior to the shipment of goods for collection, allowing your organisation’s users access to the return storage for collection.
2.2 Return Storage Management
2.2.1 Keep Space operates return storage separately from the main warehousing area. The storage space allocated to your organisation is charged as part of a minimum cubic volume per week rate, whether or not the space is utilised for returns during that invoice period.
2.2.2 Access to return storage is available to your organisation and its registered users within the portal. Access may require identification verification, such as a driver’s licence.
2.2.3 Four times a year, Keep Space ships returns storage from your return area to the head office on file within the Keep Space Portal. These shipping dates are on the first day of each financial quarter:
- 1st January
- 1st April
- 1st July
- 1st October
22.214.171.124 If your organisation does not provide a head office address within your portal for return shipments and our operations and support team cannot retrieve an address within a reasonable period (30 days after the return shipping dates in clause 2.2.3), Keep Space reserves the right to dispose of the returns.
2.2.4 Your organisation authorises Keep Space to ship returns to your head office and apply the charge to the next invoice period.
2.2.5 After a user from your organisation has collected items from return storage, they are responsible for removing the returns and themselves from the fulfilment centre to facilitate ongoing operations.
2.2.6 Any SKUs from returns review left behind by users of your organisation will give Keep Space the right to dispose of the SKUs and apply cleaning fees to your organisation’s invoice period.
3. Pick and Packing
3.1 Order Processing and Cut-Off Time
3.1.1 Keep Space processes all Outbound Orders received in the Keep Space Portal by 12 p.m. local Fulfilment Centre time, known as the Cut-Off time, on the same business day, subject to carrier pull times and up to 120% of the Outbound Forecast unit volume.
3.1.2 Orders received within the business day timeframe are subject to two qualifying service requirements: timing and capacity.
126.96.36.199 Keep Space Fulfilment Centres have a daily business timeframe, with the Cut-Off time at 12 p.m. in that Fulfilment centre’s time zone. The only reason that it would not be dispatched is under 188.8.131.52
184.108.40.206 Keep Space has a daily capacity limit for order fulfilment, which depends on factors such as seasonal variations and your organisation’s forecasts. Capacity is allocated based on the priority of your organisation’s arrival at the fulfilment centre and availability within the Cut-Off time.
220.127.116.11 Keep Space may delay order fulfilment if conditions in 18.104.22.168 and 22.214.171.124 are not met to ensure the health and well-being of its operational team. Keep Space will make reasonable efforts to process the orders on the same business day. If it cannot do so, it will process the order by the close of business on the next business day.
3.1.4 If an order is received after the Cut-Off Time and is identified by your organisation as Urgent, your organisation can request an Urgent Order. Keep Space has the final decision to process or not, depending on the volume and time of the business day. If processed, your organisation will incur an Urgent Order fee in the next invoicing period.
3.1.5 If Keep Space does not have enough inventory to fulfil an order on the day received, your organisation will be notified through the Portal with a “No Stock” status. Your organisation is responsible for managing backorders and allocation decisions.
3.2 Packing Material
3.2.1 Keep Space provides a stock range of packing materials for handling orders. The cost of materials is included in handling pricing and cannot be negotiated.
3.2.2 Your organisation has the option to use its own packing materials, which will be treated as an additional SKU in your fulfilment order, incurring an additional picking price.
3.3 Prepping and Assembly
3.3.1 Keep Space supports your organisation’s preparation and assembly needs, especially for products requiring assembly or specific sequencing of multiple SKUs. Clear and concise instructions from your organisation are required for entry into the Keep Space portal.
3.3.1 If discrepancies or challenges arise in the instructions, Keep Space will work with your organisation to ensure clarity and adherence to your instructions.
3.3.3 All assembly processing incurs a fee, which will be invoiced in your organisation’s following invoice period.
3.4 Public Holidays
3.4.1 Keep Space Fulfilment centres located within cities where national public holidays occur will be closed on those days.